Request a Change to User Permissions

Ideally, any permissions an employee has would be determined by their Entitlement Role(s). In reality, there are times when someone needs additional permissions that do not relate to a personnel event. In those instances, the Change User option can be used to add, change, remove, suspend, or restore user information or permissions within a specific application.

NOTE: If an employee is changing job roles (for example, from Teller 1 to Teller 2), we recommend initiating a role transition. The Change User option is more appropriate if a job title within a specific application needs to change, but the change doesn't affect user permissions.

 

After initiating a Change User request, Permission Assist walks you through a series of questions.

Question/Option

Description

Choose an application

Enter information into each of the following fields:

Field

Description

Select an application

Allows you to select the application in which user information or permissions needs to change.

Select a change type

Select one of the following options:

  • Add - select this option if you want to request a new user be added to the application or if you want to change user information for an existing user.

  • Change - select this option if you want to change user permissions within the application.

  • Remove - select this option if you want to remove the user from the application

  • Suspend - select this option if you want to disable the user

  • Restore - select this option if you want to enable a disabled user or restore user permissions

Depending on the type of action being taken, a series of questions are displayed. Complete each step as it is displayed. When all information has been completed, select the Submit button.